Your plan and onboarding fees are charged to a payment method that you save in your account. You add it once, and you can change it at any time.
This page is for charities outside Israel. You open it from your dashboard. Users need the Donations permission to open it.
How do I add a payment method?
Go to Overview › Dashboard.
In the International donations card, click Add a payment method.
On the Payment Methods page, click + Add Payment Method.
A secure Stripe page opens. Enter your card details and your billing address. Depending on your country, you may also be offered a bank debit option instead of a card.
Confirm on the Stripe page.
You return to Payment Methods with the message "Payment method added successfully." Your new method appears in the list, for example "Credit card ending in 4242".
You enter your card details on Stripe's secure page, not in our system. We keep only the type of method and its last 4 digits.
Which payment method do you charge?
The list shows a Default badge next to one method. That is the method we charge.
To charge a different method:
Find it in the list.
Click Make default.
You see "Default payment method updated."
How do I remove a payment method?
Click Remove next to the method.
Click OK to confirm.
You see "Payment method removed." Before you remove your default method, add a new one and make it the default, so your next fee can still be charged.
How do I replace an expired card?
Add the new card as described above.
Click Make default next to the new card.
Click Remove next to the old card.
What do the messages mean?
Message | What it means |
Payment method added successfully. | Your method was saved. |
Payment method already saved. | You refreshed or went back after saving. Nothing else to do. |
Payment method setup was cancelled. | You left the Stripe page before confirming. Nothing was saved. Click + Add Payment Method to try again. |
Something is wrong with payment method setup. Please connect the support. | The method wasn't saved. Try again, or contact our support team. |
No payment methods. | You haven't saved a payment method yet. |
Common questions
When will you charge my payment method? We charge your plan and onboarding fees as described in GivingGlobal Pricing and Pricing and fees.
Is this where donations are paid out? No. This page is only for paying our fees. To receive your donations, verify your bank account with Verify bank account on the dashboard.
Is this the same as connecting Stripe for donations? No. Connecting your own Stripe account lets you receive donations. See Accepting credit card and ACH payments.