If your charity is registered in Canada, you can set up your CRA donation tax receipt. What you enter here is combined with information already in your account, like your name and logo, to create your standard CRA template receipt.
Only Canadian charity accounts can open this page.
Where do I find the CRA receipt page?
On your dashboard, click Create CRA tax-receipt.
Or, in the menu, go to Manage › Payments and Receipts › CRA tax-receipt.
The page is called CRA Canada Donation Tax-Receipt. To see an example of the standard receipt, click the click Here link at the top of the page.
How do I set up my receipt?
Fill in all three fields, then click Save. All three are required.
Serial Number: the first number of your receipt series, for example
100001.In Canada, receipts must be issued as one continuous series of numbers.
Choose a starting number that doesn't overlap with any series you use now or used in the past.
Use digits only, up to 7 digits.
Authorized Signature: click Select file and upload an image of the signature of the person authorized to sign your official donation receipts.
Use a PNG, JPG or GIF file. PDF and Word files are not accepted.
Personal message: a short message to include on the receipt. Try to keep it to a sentence or two (up to 250 characters).
Click Save. You'll see "Data Saved".
Can I change the details later?
Serial Number: no. Once saved, the field is locked. If you need a different starting number, contact our support team.
Authorized Signature: yes. The page shows "Signature image saved. Click here to view." Click Change to choose a new image, then click Save.
Personal message: yes. Edit the text, then click Save.
Can I customize the receipt design?
The page creates our standard CRA template receipt. If you'd like to customize it further, contact us by live chat and we'll see how we can help.
Common messages
Message | What to do |
Serial Number Required | Enter a starting serial number. |
Signature Image Required | Upload a signature image. |
Personal message Required | Enter a personal message. |
Please select valid image extension. Only gif,jpg,jpeg & png are allowed | Save the signature as a GIF, JPG or PNG file and upload it again. |
Failed to Save Data | Try again. If it keeps failing, contact our support team. |
If you open the page from an account outside Canada, you're taken to an error page. CRA receipts apply only to Canadian charities.
To learn when donors get a PDF tax receipt, read PDF tax-receipts. For the other setup steps, read Set up your account. To edit the email that donors receive, read Creating custom email confirmations.