Every donation in your account has a receipt you can download as a PDF. You can download it from your donations list or from the donor's profile, then send it to the donor yourself. Charity and fundraiser accounts can both do this.
How do I download the receipt for one donation?
Go to Manage › Donations › All donations. In a fundraiser account, go to Donations › All donations.
Search for the donation by donor name, donation ID or email, or set a filter, then click Search. The list stays empty until you search.
In the Action column, click the PDF icon on the donation's row.
The receipt opens or downloads. Usually it's a PDF. If we don't have a PDF for that donation, you get the receipt as a web page (an HTML file) instead.
How do I get a donor's receipts from their profile?
Go to Manage › CRM › Donors › My Donors, then click the donor's email address. You can also click the donor's name in All donations.
Open the Donations tab.
To get one receipt, click Receipt on the donation's row.
To get all of this donor's receipts in one ZIP file, choose dates in Filter by Donation Date Range (optional), then click Download all receipts.
Can I download all receipts at once from the donations list?
Fundraiser accounts can. In Donations › All donations:
Search or filter the donations you need.
Enter your email address in the box at the bottom of the list.
Click Download all receipts.
We build a ZIP file in the background and email you a link to it. The file is also listed under Donations › Donation export files.
How do I send a receipt to a donor again?
You can't resend the donor's confirmation email from your account. Instead:
Download the receipt as described above.
Email it to the donor yourself.
If the donor needs the original confirmation email again, contact our support team.
Can I upload my own receipt for a donation?
Yes. If a donation has no PDF receipt yet, an upload icon appears next to it in the Action column of All donations.
Click the upload icon.
Choose your receipt file. Only PDF files are accepted.
You'll see "Donation receipt has been uploaded successfully." If the donation already has a receipt, you'll see "Receipt already exist for this donation." and the file isn't saved.
What happens when someone opens a receipt link?
A receipt link opens the receipt directly. No sign-in is needed, so anyone who has the link can see the receipt. Share it only with the donor.
If the link is wrong, incomplete or no longer valid, the page shows "404" and "We're sorry, but the page you were looking for doesn't exist." Download the receipt again from your account and send the new file.
Some donations made through a donor-advised fund (DAF) have no downloadable receipt. Their receipt link also shows this 404 page.
Why is there no receipt icon for a donation?
The donation is still waiting. Donations in a waiting status show no actions.
The donation can't be released yet. The donor name shows "Donation cannot be released". Only the comment icon appears until you submit the required documents.
You added the donation yourself. Offline donations show a delete icon instead.
The receipt was issued another way. Some rows show the text Receipt was generated instead of an icon.
Fundraiser accounts: you see a receipt icon only for donations that went to a charity.
For more about searching and exporting donations, read My Donations. To change what donors receive by email, read Creating custom email confirmations.